At Valenzowatches, customer support is an essential part of our service. We understand that shopping online requires clarity and trust, which is why we maintain open communication channels to assist our customers at every stage of their journey.
Whether you need product information, order updates, clarification on our policies, or post-purchase assistance, our support team is ready to provide accurate and timely responses.
How You Can Reach Us?
By Email:
You may also email us with your questions, feedback, or concerns. This channel is best for detailed queries or where supporting information is required. Our team carefully reviews each message to ensure you receive a complete and helpful response.
By Mail:
Official correspondence may be sent to our registered business address. While mail is a slower form of communication, it will be received and handled with the same level of professionalism and attention.
Support Hours:
Our customer service team is available during the following times:
- Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
- Closed on weekends and official public holidays.
Messages received outside of business hours will be addressed on the next working day.
Response Commitment:
We aim to respond to all customer inquiries within 24–48 business hours. For more complex requests requiring additional review, we will provide updates on progress and expected timelines.
Typical Support Requests:
Customers commonly contact us for:
- Pre-purchase product inquiries
- Order status updates and delivery tracking
- Assistance with returns or refunds under our policy
- Clarification on shipping timelines or charges
- General feedback about our website or services
Regardless of the reason, every inquiry is important to us and will be handled with professionalism.
Our Standards:
When contacting Valenzowatches, you can expect:
- Courteous and respectful communication
- Clear and transparent information aligned with our policies
- Solutions that prioritize fairness and customer satisfaction
- Professional handling of all requests without unnecessary delays
We value every customer interaction and treat each inquiry as an opportunity to improve our service.
Business Information:
Business Name: Valenzowatches
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: info@valenzowatches.shop
Business Address: 4018 Teal Fern Ct, Houston, TX 77059, USA